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Legal
This summary describes how we handle account and registrant information. It is a starting template and should be reviewed by your legal counsel before launch.
We collect the account and agency information you provide during signup and onboarding, including contact details, licensing information, branding assets, event details, and billing records. We also receive campaign and registration activity from the marketing systems we operate on your behalf.
Registrations captured by campaigns we manage belong to your agency. We process that data to deliver confirmations, reminders, attendance tracking, and follow-up communications, and we record the permission-to-contact each registrant provides so future outreach reflects what they agreed to.
We send text messages only to people who actively opt in. On our web forms at lyncconnect.com/contact and lyncconnect.com/signup, you enter your mobile number and then check a consent box that is never pre-selected. That box states the type of messages you will receive, that message frequency varies up to approximately 4 messages per month, that message and data rates may apply, and that you can reply STOP to opt out or HELP for help. Consent is not a condition of purchase or of using the platform. We store the exact wording you were shown, the date and time, and the number you provided.
We do not sell, rent, or share your personal information, including your mobile phone number and your SMS consent, with any third party for their own marketing purposes. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.
You may withdraw text message consent at any time by replying STOP to any message, and you may withdraw email consent using the unsubscribe link in any message or by contacting us. We honor opt-outs promptly and keep a record of the opt-out so it is not overridden. Consent and opt-out records are retained for as long as required to demonstrate compliance.
We use your information to operate your account, build and manage campaigns, process payments, provide reporting, and support you. We do not sell your information or your registrants' information.
Campaigns run in your own Meta advertising account under access you authorize. Meta's own terms and privacy practices apply to data processed inside its platform, and advertising charges are billed by Meta directly to your payment method.
We share information only with service providers that help us operate the platform, such as hosting, database, communications, and payment processing. Those providers act on our behalf, may use the information only to perform services for us, and may not use it for their own marketing.
Client files and account data are stored privately with access limited to your account and authorized LYNC personnel who need it to deliver your campaigns.
You may request access to, correction of, or deletion of your account information, subject to records we must retain for financial and legal purposes.
Your contact book is yours: you can download it as a CSV at any time from Contacts in your client portal. To close an account, email support@lyncconnect.com from the address on the account. We suspend sending immediately, provide a final export on request, and delete campaign and registrant records within 30 days, except consent, opt-out, and billing records we are required to retain to demonstrate compliance. Registrants may request deletion of their own record by emailing support@lyncconnect.com or replying STOP to any text message.
For privacy questions, data export, or deletion requests, email support@lyncconnect.com or contact us through your client portal.